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Troubleshooting

Fixes for the common setup problems.

The site doesn’t show as connected

  • Check the script is in Head code, not Footer code.
  • Publish the site again. Custom code only runs on the published site.
  • Make sure the site ID in the script matches your site in Slater.
  • Check your sources in Site search → Sources.
  • Publish once after adding sources, so Slater can index them.

Filters don’t do anything

  • Make sure the field names on your controls match your CMS fields exactly.
  • Check the list and the controls are on the same page.

A script isn’t running

  • Check where it’s set to run, and that it’s published to production.
  • Open your browser’s console for errors.

Still stuck? Contact support.

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